Charge sessions are not showing up in the app

If you are using an automated home charger connection, check if the charger is connected to our app (see guide at the bottom of this article) and connected to the internet. Reconnect it if necessary.

Note: Project EV chargers can have issues with automated connections. Contact us and we’ll solve the problem with the Project EV team.

If you are using a manual home charger connection, try reuploading your missing charge session(s). Make sure to regularly upload your charge sessions (at least once per month).

If you are only using a vehicle integration (without a home charger integration), there's a chance that connection issues (like a blackout or loss of signal) could prevent your charging session data from being recorded. Unfortunately, if this happens, we can't automatically recover the data.

What you can do: You can manually upload any missing sessions to Rightcharge to ensure your usage is correct.

To access the home charger connection section of the Rightcharge app:

1. Click the 3 horizontal lines at the top left of your screen

2. Click 'Account Settings'

3. Click 'My charging'

4. Scroll down to 'Home Charger'

- Here you will be shown whether a charger is connected. If so, you will be told whether it has an automated connection or whether it requires manual uploads.

Still having trouble? There might be a problem with your home charger that's causing a hiccup in reporting. Please contact our customer support team and we’ll help you solve the problem.