Check your charger app to see if the energy (kWh) numbers match with the Rightcharge app (in the Sessions tab). If they don’t match, see the “Charge sessions are not showing up in the app” FAQ. If they do match, follow the instructions below.
If you are using an automated tariff integration, make sure that the correct tariff and energy supplier are shown in the app. Changing to a different energy supplier is not tracked automatically - you will have to update this in the app.
If you are using a manual tariff integration, double-check you've entered the correct rate(s) in the app. Changes in your tariff rates are not tracked automatically - you will have to update this in the app.
Our billing period
Our billing runs from the 1st to the last day of each month. Sometimes, charges made near the end of the month might not make it into your current billing period because your charging session data didn’t reach us in time. This happens because different chargers sync with our system in different ways.
Good news: Any missed charges will be picked up in your next billing period, so you won’t lose out!
Still having trouble? Please contact our customer support team and we’ll help you solve the problem.
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