Reimbursements are delayed / haven’t come through

If your fleet administrator set you up with an ‘expenses’ account, contact them directly.

If your fleet administrator set you up with a ‘direct payment’ account:

• Make sure your charger is set up in the app (see the ‘Charge sessions are not showing up in the app’ FAQ)

• Make sure your tariff is set up in the app (see the ‘Reimbursements / the shown charging prices are incorrect’ FAQ)

If you connected your charger and tariff near the start of the month, you will be reimbursed by the 16th of next month.

If you connected your charger and tariff near the end of the month (ie, you missed the cut off point), you will not be reimbursed in the current billing period; rather, you will be reimbursed in full by the end of the next billing period.

Still having trouble? Please contact our customer support team and we’ll help you solve the problem.