Set-up
- Start Guide Documents
- Set-up videos
- How do I connect a new home charger or electricity tariff?
- How do I connect a new vehicle?
- How do I order and activate a Public Charging Card?
- Where can you find your Energy Supplier Account number?
Troubleshooting
- Charge sessions are not showing up in the app
- Reimbursements / the shown charging prices are incorrect
- Reimbursements are delayed / haven’t come through
- My charge card isn't working at a public charge point
- I've lost my public charging card, what can I do?
- Can’t connect vehicle to Rightcharge
How to use Rightcharge
- How do I access the My Charging section
- Where can drivers see their charging data?
- How do I manually upload home charging sessions?
- How will drivers know when they get paid?
- Where can I find public chargepoints I can charge with?
- With driver reporting, how do I change the vehicle assigned to a home charge session? What is fraud-prevention? - For Drivers
How Rightcharge works
- How are your charging sessions paid for? Where does the money go? Direct Payment vs Expenses - for Drivers
- How do we know how much to reimburse you for home charging sessions?
- How does home reimbursement work if the driver uses a pre-payment Meter?
- What can I be reimbursed for? How does my employer reimburse me?
Vehicle, tariff, and charger integrations
- Which home chargers offer automated connections with Rightcharge? What does that mean?
- Which vehicles support automated connections with Rightcharge? What does that mean?
- Which home energy suppliers support integration with Rightcharge? What does that mean?
- Which home energy tariffs support automated connections with Rightcharge? What does that mean?
- How many charge points are in your public network? Which charge point operators do you work with?
- What are the rates for using public charging?