Troubleshooting
Common problems & how to solve them
- Charge sessions are not showing up in the app
- Reimbursements / the shown charging prices are incorrect
- Reimbursements are delayed / haven’t come through
- My charge card isn't working at a public charge point
- I've lost my public charging card, what can I do?
- Can’t connect vehicle to Rightcharge
- Trouble connecting energy supplier to the Rightcharge app