Troubleshooting
Common problems & how to solve them
- What should I do if my energy supplier increases my Direct Debit?
- Why aren’t my charge sessions showing up?
- Reimbursement amount / Charging costs are incorrect in Rightcharge. What do I do?
- Reimbursements are delayed / haven’t come through. What do I do?
- My charge card isn't working at a public charge point. What do I do?
- I've lost my public charging card, what can I do?