Deactivating / Deleting Users

Deactivating a Driver

Overview

Deactivating a driver removes their access to the Rightcharge platform and card. However, to ensure accurate billing and reimbursements, deactivation happens in stages rather than instantly.

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Steps to Deactivate a Driver (For Admins)

1. Go to the Fleet tab
2. Find the driver you want to deactivate
3. Click the three dots (⋯) in the Edit column next to their name
4. Select Delete user

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What Happens Next?

Once “Delete user” is selected, the driver enters Deactivation Pending status for 30 days.

Why this happens:

• Allows completion of the billing cycle
• Ensures all home reimbursements and public charging costs are processed correctly

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Status Timeline

1. Deactivation Pending (30 days)

• Driver can still log in
• Driver can view charging sessions
• Card remains active during this period

2. Inactive (after 30 days)

• Driver is marked as Inactive
• This status continues until the end of the billing cycle (1st of the following month)

3. Fully Deactivated

Once the billing cycle ends:

• Driver loses account access
• Charging card is fully disabled
• No further usage is possible

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Immediate Deactivation (Urgent Cases)

If you need to:

• Revoke card access immediately, or
• Remove driver access straight away

Please contact our support team and we can action this manually.

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Contact Support

• Email: [e-mail]
• Phone: [phone]
• WhatsApp Support: Available here.

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Summary

• Admin → Fleet → 3 dots → Delete user
• User enters Deactivation Pending (30 days)
• Then becomes Inactive until next billing cycle (1st of month)
• After that → No access + card disabled
• For immediate removal → contact support