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  1. Rightcharge
  2. Active Users - Account FAQs

Active Users - Account FAQs

Some FAQs to help you get the most out of the Rightcharge platform.

What does Rightcharge do?

  • How reimbursements work with your energy supplier
  • What is Rightcharge?
  • How much does the Rightcharge solution cost? And how can it save businesses money?
  • All Things Reimbursement. How does it work?
  • Payment Access Types: Direct Payment vs Expenses
  • What is Rightcharge's billing period for home charging direct payments?
See all 11 articles

How do I use Rightcharge?

  • Deactivating / Deleting Users
  • How can I contact Rightcharge?
  • How do I make changes within RightCharge as a Fleet Manager?
  • Where can drivers see their charging data?
  • How do I manually upload home charging sessions?

Troubleshooting

  • What should I do if my energy supplier increases my Direct Debit?
  • Why aren’t my charge sessions showing up?
  • Reimbursement amount / Charging costs are incorrect in Rightcharge. What do I do?
  • Reimbursements are delayed / haven’t come through. What do I do?
  • My charge card isn't working at a public charge point. What do I do?
  • I've lost my public charging card, what can I do?

VAT

  • Q&A Electric Cars: Reimbursement of employee expenses and reclaiming VAT
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